Handing over your keys is a big decision. Here’s exactly how we earn it.
Everything about how we hold keys, run visits, handle problems and treat your data — written down, so you don’t have to take our word for it.
One accountable person
The founder does the visits and holds the keys. No rotating staff.
Proof, every time
Every visit ends with timestamped photos and a checklist in your portal.
Nothing without your OK
No repairs, no visitors, no spending unless you approve it.
Insured & registered
A registered Greek business with professional liability cover.
YOUR KEYS
Coded, locked away, and logged every time they’re used.
- 1
Signed handover. We count the keys with you or your agent and both sign.
- 2
A code, never an address. Each set gets a tag like K-0142. The link to your address lives only in our system.
- 3
Locked key safe. Stored in a certified safe at [location type], never left in a car.
- 4
Every use logged. Out and back in, with the reason — visible in your portal.
| Date | Out → in | Reason |
|---|---|---|
| 12 Oct | 09:31 → 10:38 | Visit #14 |
| 10 Oct | 08:05 → 09:20 | After-storm check |
| 2 Oct | 14:00 → 15:45 | Plumber, approved by owner |
| 28 Sep | 10:02 → 10:55 | Visit #13 |
Sample data
IF SOMETHING IS WRONG
You hear from us first — with photos and a plan.
- STEP 1
We find it
On a visit or from a sensor alert.
- STEP 2
We tell you
Call or message within [30] minutes, photos attached.
- STEP 3
We make it safe
Close the water, switch off a circuit, secure a shutter.
- STEP 4
You decide
We suggest a fix and get quotes. Nothing goes ahead without you.
- STEP 5
We check the result
We let the tradesperson in, stay, and photograph the finished work.
WHAT WE NEVER DO
- Let anyone in without your approval.
- Use your home, park in it or stay in it.
- Hand your keys to a third party.
- Mark up tradespeople’s quotes without telling you.
- Install cameras or recording devices inside.
YOUR DATA & PHOTOS
- Where
- Stored on servers in the EU — [provider].
- Who sees it
- You, anyone you invite, and WhileAway. No one else.
- How long
- For as long as you’re a client, then [X] months unless you ask us to delete it.
- Your rights
- Download or delete everything at any time.
Credentials
- Professional liability
- [Insurer] · cover up to €[X]
- Drone pilot
- [Licence category] · [number]
- Business registration
- ΓΕΜΗ [—] · ΑΦΜ [—]
- References
- Available on request
Questions we haven’t answered here?
Ask them on a free 20-minute intro call.